Due to the busy schedule of the owner, it is best to email your incident report to the email(s) listed below.
Please provide the following information:
- Full Name
- List the owner of the vehicle if different from above
- Date of Incident
- Make, Model and Color of Vehicle
- Which wash you purchased along with the Bay Number (Bay 1-4)
- Include how you paid (card or cash): If card, list last 4 digits of card number
- Phone Number and best time to reach you
- Email Address
- A brief description of the incident
- Photos taken of the damage at the car wash (provide a few photos)
- Vin Number
- Tag Number (List County)
Email all of the above information to Andi: andi@iwashtn.com and Copy sabine@hetzelpartners.com
We will pull video footage and contact you after properly investigating the incident.
Please allow a minimum of 4-5 Business Days to review information.